Question 1

How can I shop at MOHM Beauty?

Accepted Answer

In order to shop with us, you must be a licensed salon professional or cosmetology student and have an account with MOHM Beauty. You will need your account number or email address on file in order to register to shop online for the first time.

Question 2

Can I make a purchase without an account?

Accepted Answer

You must have a MOHM Beauty account in order to register to shop on our website. If you don't have an account with us, you can apply online by completing a simple form.   Please have your cosmetology license number or student ID on hand to complete the form.

Question 3

How can I update my account information?

Accepted Answer

Your account information can be updated in the My Account section of the website.

Question 4

How can I add a new shipping address?

Accepted Answer

You can add a new shipping address from the My Addresses section of the website.

Question 5

I forgot my password. What do I do?

Accepted Answer

Go to the Log In page and click on "Forgot Password?" link. Enter your email address and an email will be sent to you with a link to reset your password.

Question 6

What is the minimum to place an order?

Accepted Answer

There is none! All orders, regardless of amount, are treated the same way with fast, efficient processing and reliable delivery.

Question 7

What is the estimated time for shipping orders?

Accepted Answer

Given the high volume, please allow 1-2 business days for orders to ship. We are working to get orders out as quickly as possible.

Question 8

How long does it take to receive an online order?

Accepted Answer

Given the increased volume, please allow 3-7 business days for delivery once your order has shipped. Orders may be shipped from different warehouses and can arrive in multiple shipments.

Question 9

How do I know if my order went through?

Accepted Answer

You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.

Question 10

Will I receive a shipping notification?

Accepted Answer

Yes. In the event your order is being fulfilled at more than one location, a shipping confirmation email will be sent for each shipment. If some items cannot be fulfilled, we will send you a final email detailing any items that are maybe short shipped or cancelled.

Question 11

I need to track my order.

Accepted Answer

You will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments, so you may receive several emails. If you need assistance with your order, please provide the order number and email address used to make the purchase in the Contact Us Form and a Customer Care representative will assist you as soon as possible. Due to high volume, response times may be delayed.

Question 12

What payment methods do you accept?

Accepted Answer

We accept the following payment methods for purchases:
American Express
Apple Pay
Debit Card
Diners
Discover
Google Pay
JCB
Maestro
Mastercard
Visa
We also accept schedule payments with the following payment methods for purchases:
Afterpay
PayPal

Question 13

Why am I seeing a pending authorization and/or multiple charges on my credit card?

Accepted Answer

Your credit card may show a pending authorization for the full amount of your total order. An actual charge will not be processed until your order has shipped. Since we may send your order in multiple shipments, you may see a charge for each of these shipments, but will never exceed your order total.

Question 14

How does my order become eligible for free shipping?

Accepted Answer

Due to the nature of these products, we are unable to offer free shipping for every order. We offer free shipping for all orders that are $200 or more.

Question 15

How can I change the shipping address on my order?

Accepted Answer

We’re so sorry, but once an order is submitted, we have no way to change it.

Question 16

How can I modify the items and/or quantities on my order?

Accepted Answer

We’re so sorry, but once an order is submitted, we have no way to change it.

Question 17

There are missing items in my shipment.

Accepted Answer

Due to an increase in online order volume, your order may arrive in multiple shipments. Items may have been cancelled from your order due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items are out of stock. Unfortunately, our system does not support backorders.

Question 18

I need to make a return.

Accepted Answer

Please visit our Returns & Warranty Policy page for more information.

EXCLUSIVELY FOR LICENSED BEAUTY PROFESSIONALS

Call Us
551-766-6646

FAQS

Frequently Asked Questions

How can I shop at MOHM Beauty?

Can I make a purchase without an account?

How can I update my account information?

How can I add a new shipping address?

I forgot my password. What do I do?

What is the minimum to place an order?

What is the estimated time for shipping orders?

How long does it take to receive an online order?

How do I know if my order went through?

Will I receive a shipping notification?

I need to track my order.

What payment methods do you accept?

Why am I seeing a pending authorization and/or multiple charges on my credit card?

How does my order become eligible for free shipping?

How can I change the shipping address on my order?

How can I modify the items and/or quantities on my order?

There are missing items in my shipment.

I need to make a return.

EXCLUSIVELY FOR LICENSED BEAUTY PROFESSIONALS

Call Us 551-766-6646

FAQS

Frequently Asked Questions

How can I shop at MOHM Beauty?

Can I make a purchase without an account?

How can I update my account information?

How can I add a new shipping address?

I forgot my password. What do I do?

What is the minimum to place an order?

What is the estimated time for shipping orders?

How long does it take to receive an online order?

How do I know if my order went through?

Will I receive a shipping notification?

I need to track my order.

What payment methods do you accept?

Why am I seeing a pending authorization and/or multiple charges on my credit card?

How does my order become eligible for free shipping?

How can I change the shipping address on my order?

How can I modify the items and/or quantities on my order?

There are missing items in my shipment.

I need to make a return.

Call Us
551-766-6646